AGREE AND CONFIRM
The information and services provided on this website are conditioned upon your acceptance, without modification and your use of the http://www.trawelove.com website constitutes agreement with such terms. Trawelove reserves the right, at its sole discretion, to change, modify, add or remove temporarily or permanently of these terms and conditions. Trawelove shall not be liable to any user or third party for any such modification, suspension or discontinuance.
This website is designed to supply useful information but is not to be regarded as advice specific to any particular case. It does not replace the need for a thorough consultation and all prospective patients should seek the advice of a suitably qualified medical practitioner. TRAWELOVE LTD accepts no liability for any decision taken by the reader in respect of the treatment they decide to undertake.
Terms and Conditions about our Service Framework
CONTRACT ABOUT PROVIDING MEDICAL TREATMENT AS A MEDICAL FACILITATOR
TRAWELOVE Ltd. (hereby known as trAWeLove) aim to deliver our clients to experience exceptionally high quality medical services in Turkey. traWeLove acts as a facilitator through client’s journey, from the initial consultation through to client’s return journey home. We are committed to the highest ethical, legal and professional standards and work with medical partners who share this commitment. We conduct ourselves with honesty and integrity in our dealings with and on behalf of our clients and our medical partners with we are associated. We place the interest of our client above our own.
We encourage patients to express their concerns and ensure that they make an informed decision in dialogue with the specialist before agreeing to any surgery. Patient’s decision to proceed with surgery is done in consultation between patient and medical specialist. Medical Professional / specialist are all qualified and registered with their respective associations and bodies and therefore adhere to their professional codes of conduct and follow an informed consent process. Informed-consent documents are used to communicate information about the proposed surgical treatment along with disclosure of risks and alternative forms of treatment(s). The informed-consent process attempts to define principles of risk disclosure that should generally meet the needs of most patients in most circumstances. However, informed consent documents should not be considered all inclusive in defining other methods of care and risks encountered. Your surgeon may provide you with additional or different information, which is based on all the facts in your particular case and the state of medical knowledge. Informed-consent documents are not intended to define or serve as the standard of medical care. Standards of medical care are determined on the basis of all of the facts involved in an individual case and are subject to change as scientific knowledge and technology advance and as practice patterns evolve.
The Following Points Highlight the Obligations between Client and traWeLove :
traWeLove acts as a Medical facilitator and does not make any medical evaluations, decisions or comments and is unable to offer any guarantee regards the outcome of your treatment. traWeLove reminds you that all surgery carries a risk, has limitations, which could include disappointment with the results. You should agree about the anticipated outcome of your surgery and concur about your expectations of the results with the specialist before signing any documentation. You should discuss alternative treatments and thoroughly understand the risk of the procedures.
We encourage open dialogue at all times as a means to resolve issues that may arise and as a medical facilitator we will address any complaints on your behalf and if necessary direct to the relevant parties. If any dispute may arise the surgeon is only liable if litigation takes place in Turkey, under Turkish Republic Law. In the event that any dispute at any medical nature arises, only the surgeon would be liable and in any case of litigation, Turkish Judiciary and Turkish Republic Law would be resorted to resolve the litigation.
We deal with patients, Payers, suppliers and providers with honesty and integrity. The quote will include the procedure that you and the hospitals and surgeons we are affiliated with, have agreed upon. All procedures should be thoroughly understood and if there is any aspect that you do not understand please seek clarification.
Please be aware that all surgery has a risk attached to it and in the case of cosmetic surgery and other treatments there may be an element of dissatisfaction with the final outcome.
We will not be held responsible for medical procedure disputes. Our liability is limited to a duty of care in our capacity as a third party facilitator governed by law.
In the event of a dispute between you and the surgeon this would be conducted under the country in which your operation took place.
Your cosmetic surgery will be carried out at a fixed price that is agreed with you before the treatment starts.
Responsibilities and Obligations of Client
Clients have the right to expect certain terms and conditions from traWeLove and its associated medical partners, but they also, for the sake of their health care, have certain responsibilities and obligations when electing to receive medical care and treatment though traWeLove and its medical partners.
Clients have the following responsibilities:
To work with traWeLove together with the selected surgeons and healthcare provider to develop and carry out agreed upon treatment plans.
To ask questions if you do not understand information, medical terms, the specifics of treatment, or what is expected of you and prepare written questions and comments for your doctor.
To consult with your doctor before self-medicating or seeking alternative therapies including herbal medicines that might interfere with your ongoing treatment. We strongly advice not to seek for any self-medication without priorly consulting your doctor. traWeLove does not hold any responsibility for client’s wrongdoing, not following the instructions of the surgeon and self-medicating with priorly consulting the surgeon.
To disclose relevant information to your doctors, nurses and traWeLove’s staff before during and after treatment, including unexpected changes in your condition, new symptoms, or increased pain. Client’s fully disclosure of every single detail in his/her medical condition has utmost importance and traWeLove does hold any responsibility for any result happened because of lack of information provided by the client regarding with his/her own medical condition.
To make an effort to understand and accept the cultural differences of the health workers caring for you, and between you and patients from other countries, show respect and courtesy to those you meet on your medical journey, and clearly communicate your wants and needs.
To take all possible precautions against spreading disease or infection, including frequently washing hands and strictly following doctor’s orders.
To keep your appointments. If you are unable to do so for any reason, notify traWeLove immediately.
To make sure you know all the costs involved in your care and treatment, properly arrange to make your payments and otherwise to meet you financial obligations.
To be honest, accurate and thorough when providing personal information, and update this information regularly.
To be prepared and knowledgeable as best you can about your medical condition and needs: seek expert advice from your general practitioner and / or traWeLove and to keep your home doctors informed about your plans and provide necessary tests and lab results priorly if required.
To seek out reliable sources of information: and be particularly cautious of internet websites and chat rooms, media that may distort, positively or negatively, information about a hospital, doctor, traWeLove or patient / clients.
To understand that as a medical Tourist who is also an international patient / client, you are a partner in your medical care and assume more responsibility that at home. If you chose to discontinue treatment, transfer your care and records to another physician or facility or otherwise act against doctors advise, you may not hold the doctor, hospital or traWeLove responsible for any consequences of your decision.
This is the price that we state in your surgery quotation and booking document.
Surgery Quotation and Booking Document:
This is the document to confirm the treatment to be carried out and the fixed price for the treatment, also flights (if any), accommodation (if any) etc.
Your treatment plan and thus treatment package initially provided may include a change after having final consultation by the surgeon and your lab tests results having evaluated by the anesthetist. In this case, your treatment package and thus price will be revised accordingly and will be submitted to your confirmation to proceed with the revised treatment plan.
Fully Inclusive Service:
Upon your Hospital Admission:
Pre-operative assessment on the day of your surgery
Your own private room within the hospital
24 hour nursing and care facilities in the hospital
Operating theatre, medications and dressing fees
Upon your hospital discharge:
Organizing post-operative checks and providing private transfers accordingly
Removal of stitches and dressings if required
Private Transfer to/from airport/hotel/hospital
Airport transfers on arrival and departure
Private transfers to/from medical outings
Accommodation arrangements completed on behalf of client:
Our customer representative shall discuss your chosen type of accommodation and budget with you, they will then make all of the hotel bookings for you giving you full peace of mind.
Flight is not included in Single Operation Packages. But we offer flight-booking assistance while customer is booking his/her flights.
Flight is included with Multiple Operation Packages (three or more major surgery procedures are performed in the same operating session). Flights are booked by the customer him/herself. But traWeLove reimburses the cost of the flight up to 200 English Sterling (or 250 Euro). If the cost of flight is more than 200 English Sterling (or 250 Euro), then exceeding part should be paid by the customer. The customer should send flight itinerary and invoice to traWeLove to let us make all necessary arrangements and deductions. We also offer flight-booking assistance to locate available flights for the selected dates from your customer’s requested airport.
We offer visa application assistance by means of providing information of how to apply for a Turkish Visa and of any additional requirements should be provided. The customer is responsible to provide any information required in the visa application process and obliged to pay required visa fees. Please simply check the application guidelines by from the link provided here:www.evisa.gov.tr
What you have to pay for separately other than what is included in the fixed price:
·Treatment or any medical tests before or after surgery, except those listed above
·Personal expenses such as telephone calls, newspapers etc.
·Operation or treatment to take place at a different hospital other than the one, which you are already, booked in.
·Consultations, medical investigations or treatment not related to your surgery.
·For any items not included in the fixed price, you will need to pay the standard charges and consultant fees.
Upon receipt of your instruction to proceed we will make and confirm all of the required appointments with your consultant and confirm with you the date for your scheduled date of surgery.
We will provide you with the information regarding the hospital and consultant whom is to provide your surgery.
Pre-operative Assessment and Actual Consultation before the Operation
Pre-operative assessment is done to give you approximate information about your eligibility of your requested procedures. Your photos, medical history form and other relavant information about your health condition are the main inputs in delivering pre-operative assessment. However, final assessment will be done during the consultation by the surgeon just before the operation and additionally lab test will be done before the operation to confirm your eligibility to have your requested procedures. The result of the actual consultation and lab tests may change the treatment plan which was given during the pre-operative assessment.
The final bill is subject to final consultation and physical examination assessment and lab results which will be conducted before the operation.
What do I need to do before my treatment?
Personal information will be collected from you in order to co-ordinate and facilitate the services that are requested by yourself.
Personal Information collected may include, but is not limited to:
·Your name and address
·Date of Birth
·Passport and Travel details
·Contact details, mobile phone numbers and email addresses
·Medical Information (as per your consent and questionnaire forms)
·Personal Data from the website
It is important that you provide timely and accurate information in order for us to deliver the service to you. Failure to provide the information may result in traWeLove delaying or being unable to provide the services to you.
In providing a quote and service to you traWeLove may disclose information to its service providers. traWeLove will take reasonable care to ensure that our service providers are bound by confidentiality and privacy obligations in regards to protecting your personal information.
Holding accurate information:
traWeLove takes extensive precautions to ensure that the personal and medical information we are provided is complete and correct. However, the accuracy of the information is subject largely to the details the client submits. With this in mind traWeLove would ask that the client advise us if there is any omissions or errors in your personal and medical details.
Medical and surgical advice given by traWeLove is intended to be accurate and to the best of our knowledge, however any advice given should be discussed and thoroughly understood with the surgeon before proceeding with the treatments.
traWeLove may collect personal information that is crucial and may relate to health or medical details. Crucial information will be used or disclosed only for the purpose for which it was given and forwarded directly to the party it is intended for as required by law.
Medical information provided by traWeLove is to be considered as an educational service only. The information sent through email or other contacts(tel,letter) should not be relied upon as a medical consultation.
This medium is not designed to replace a physician's independent judgement about the appropriateness or risks of a procedure for a given patient. traWeLove will ensure that we try to provide you with information that will help you make your own health care decisions.
Cost Estimate for the Services
The quotation given is to be confirmed after the pre-surgery/treatment consultation prior to surgery. We will handle an e-mail or telephonic consultation with the surgeon after receiving the medical history form and close up photograph of the body area requested for surgery. The quotation includes, I- The cost is quoted for the selected procedure: The surgeon, specialist anesthesiologist, and private clinic/hospital stay for the required procedure with 24/48 hours nursing facilities, all theatre charges, medication, pre and postoperative consultations and non-refundable administration fee. II- Pre and Post operative instructions for your selected procedures III-- Accommodation for the required period of time IV-- Personal Assistant to accompany you all your medical appointments and surgery V- Transfers from and to airport (round-way for the airport), and for the consultation sessions, It excludes, I-Transport for all additional venues, II-Daily trips, III-Air ticket to Turkey (except multiple major surgery operation packages) IV-Any additional medical expenses for the medications or procedures in case of unforeseen complications. V- The Insurance.
Please note the prices quoted are subject to exchange rate fluctuations. Bookings confirmed and not put into effect by the client will be subject to cancellation fees (non-refundable deposit payment).
Cost Estimate for the Surgery
The fee quoted will be confirmed after further medical evaluation by the surgeon. It includes, the cost is quoted for the selected procedure: The surgeon, specialist anesthesiologist, and private clinic/hospital stay for the required procedure with 24/48 hours nursing facilities, all theatre charges, pre-medications, pre and postoperative consultations and non-refundable administration fee. It excludes, any additional medical expenses for the medications or procedures in case of unforeseen complications.
The fee quoted will be confirmed after further medical evaluation by the surgeon. Non-Refundable Deposit ( of the total cost) is required to secure your booking. Deposit can be done in two ways: I- Credit Card II- Bank Transfer The deposit paid will deducted from your total balance of payment after arrival. Balance payable directly to your surgeon
The quotation initially given is to be further confirmed after the pre-surgery/treatment consultation prior to surgery. traWeLove handles the initial consultations via e-mail,tel or letter after receiving the medical history form and the clinic or other analysis requested by the surgeon or the medical authority. traWeLove encourages you to ask all your questions via e-mail or telephone prior to selected surgery. It is worth indicating that both you and the surgeon/professional are under no obligation until after your pre-operative consultation traWeLove reminds you that all kinds of surgery/treatment carry certain risks, whereas the risks associated with cosmetic surgery includes dissatisfaction with the results. You and the surgeon/professional have to agree about the anticipated outcome of your surgery/treatment, so that your expectations of the results will be reasonable. Any medical or surgical advice provided through the traWeLove web site and service, even if intended to be accurate to the best of our knowledge, should be discussed with the Surgeon. If any dispute may arise the surgeon is only liable if litigation takes place in Turkey under Turkish Law.
Client can withdraw from Agreement whenever before initiation of medical performance. Provider can withdraw from Agreement before initiation of medical performance in case it would not be able to meet the obligations to perform care performance according to the client’s medical findings and eligibility for the selected medical treatment.
If client withdraw from Agreement and decided not to proceed with the selected treatment and/or if the doctor refuses to perform the operation according to patient’s medical findings improper to deliver optimum medical performance and/or if certain medical findings increases the risks of treatment that found to be unacceptable by the surgeon; then patient is only obliged to pay the deposit and have right claim the refund of the payment he/she made (if made already). If the withdrawal has been occurred before the payment done; then the patient is only obliged to pay the deposit and the cost of accommodation and transportation services.
In case of medical discrepancy or conflict for imputability of malpractice carried out by the patient, the parts establish and agree that all judicial action must be carried out by the patient towards the surgeon/professional within the jurisdiction of the Republic of Turkey, and that action will not be extended towards Trawelove Limited, since it is a company that puts at the disposition of the patient different professional option without exercising medicine professionally.
traWeLove does not offer medical or legal advice. Our aim is to provide our customers access to quality, world-class medical services at affordable prices.
The information on www.trawelove.com is intended to present you to some of the basic facts concerning different surgery/treatments. Its aim is to give you general background information and serve as an introduction to them. The information obtained from this Web site cannot be used to determine whether or not you will have the procedure carried out, nor is it a guarantee of the results or any outcome of the procedure/s you decide to undergo. During the consultations, your surgeon/professional will explain to you in detail how a particular procedure applies to your individual condition. They are for your information only. Individual results may vary. traWeLove reminds you that all surgeries carry risks of complications, which in case of cosmetic(elective) surgery include dissatisfaction with the results.
traWeLove helps you to find medical treatment opportunities abroad. The role of tRaWeLove is to act as a marketing agent for medical facilities and arrange medical treatment packages with the option to include a holiday package. traWeLove does not offer any medical advice and is in no way liable for the actions of third parties.
By reading the disclaimer you are aware of and acknowledge the role of traWeLove as described. You further accept that the decision to have medical treatment abroad is your decision and that you are aware of any risks involved.
This agreement is result of independent and seriously meant decision of contractual sides. Patient has to read this information above and can request a printed copy from provider.